Ludwigshafen am Rhein
Empowering cities through seamless communication and collaboration.
- Country: Germany
- Industry: Government
- Solution: Digital Age Networking, Unified Communications, Rainbow
The German city of Ludwigshafen am Rhein is located at the heart of the Rhine-Neckar metropolitan region. This dynamic industrial and service center offers locational advantages and an excellent transport infrastructure.
Challenges
In 2020, Ludwigshafen decided to implement a cloud-based unified communications solution to enable employees, who had been working from home since the start of the pandemic, to communicate efficiently across office boundaries. U.S. providers were ruled out because the Patriot Act requires the city to give U.S. authorities access to their users' personal data. Smooth integration with the existing Alcatel-Lucent OmniPCX® Enterprise Communication Server was defined as a core requirement.
Action
After a six-month test with around 40 users, Rainbow™ by Alcatel-Lucent Enterprise was selected for its comprehensive functionality, easy integration with the server and full General Data Protection Regulation (GDPR) compliance. Ludwighafen’s long-time IT partner, GEMAKOM GmbH,and TeleSys Kommunikationstechnik implemented Rainbow for 2,700 users step-by-step in about eight months. Today, the administration has completely migrated to Rainbow. Three thousand employees use the solution for telephony, chats, task management, file sharing, presence information and screen presentations. In the future, the city of Ludwigshafen plans to use Rainbow Edge to set up a Rainbow server in its own data center and make it available to other cities and municipalities as a municipal service provider.
Results
Technical Benefits
- Quick and easy implementation of the Rainbow cloud platform
- Smooth integration with the communication server
- Highly available connection via WebRTC gateway
- Setup of new users in minutes
- Fully compliant with GDPR
- Extensible with value-added services such as alerting, ticketing, etc.
Financial Benefits
- Tiered pricing model with three licensing plans and a free entry-level version
- Minimal resources required for installation, configuration and operation
- Less hardware required
User Experience Benefits
- Modern workplace as an advantage for attracting skilled workers
- Comprehensive UC functionality
- Intuitive user interface
- Location-independent use, in the office as well as at home
- Valuable instructional videos (“How to”) from ALE
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Customer Story Ludwigshafen am Rhein
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